LibreDigital

User Experience Designer

LibreDigital, a leading technology firm in Austin is seeking an experienced User Experience Designer for a 3 month contract position to help us continue to transform user workflows and illustrate user stories with site flows diagrams, wire-frames, and comps.  You have a strong visual aesthetic and your portfolio demonstrates it.   You are experienced in working with teams to influence the direction of application at a functional level and a technical level, with a mastery of tools such as Photoshop, Illustrator, Iplotz, etc. This position will drive strategic UX thinking for the web and mobile applications and will collaborate with internal product management, engineering, and external contract graphic designers.  This position will be a key player in overall company direction and strategy.  It is critical that this person be a self-starter who is comfortable jumping right in and contributing.

Responsibilities

• Create UI wireframes, comps, and prototypes
• Influence product strategy and direction by collaborating with Marketing, External graphic designers, Customers & Development
• Strong RIA design capabilities and experience
• Evaluate competitive landscape and new UI technology
• Present UI solutions to internal and executive teams
• Create innovative UI solutions to solve complex interaction issues
• Help establish user experience vision and guiding principles
• Independently able to manage design process, project, and schedule
• Prioritize and manage multiple programs
• Define best practices and standardizing guidelines and processes

Requirements

• Formal Education in Interaction Design, Computer Science, HCI, or similar
• 5+ years of experience in user experience design field, including information architecture, usability, user experience, graphic design, etc.
• Experience with wireframing tools such as Iplotz, OmniGraffle, Visio, Axure
• Visual design skills using tools such as Photoshop or Illustrator
• Critical eye for visual design and attention to detail
• High degree of creativity and problem solving ability
• Experience and passion for user-centered design
• Proven track record and a strong portfolio
• Ability to communicate ideas through design
• Experience working with multi-disciplinary teams
• Excellent presentation skills and executive presence

Additional Information

• Local Austin, TX candidate or candidate willing to pay own relocation expenses.
• Must be authorized to work in the US without need for sponsorship now or in the future.
• Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

Responsibilities:

The Business Analyst is a crucial role in creating and maintaining the strategic partnership between Business needs and Technology delivery in an Agile development environment.

The Business Analyst will be responsible for developing business requirements and related business rules based on publisher, partner and internal needs.

The Analyst will work closely with publishers, partners, internal stakeholders, as well as business Subject Matter Expert(s) on the definition, testing, training, implementation, and support of functional requirements.

The Analyst will identify requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis. The Analyst will solicit requirements through interviews, workshops, and/or existing systems documentation or procedures.

In general, the role will include the creation/revision of the following analysis artifacts and deliverables:

• Process maps
• Business requirements
• Business rules
• Non-functional requirements
• User stories
• User flows
• Acceptance criteria

The Analyst will participate in daily stand-up meetings with both Technology and Business Partners to facilitate the understanding, clarification, and implementation of requirements in an Agile development environment.

Requirements:

• BA/BS Degree in an MIS, business technology or related field
• 4-6 years experience in building and specifying mission critical business applications
• Exceptional analytics skills with proficiency in reporting and data visualization
• Strong verbal and written communication skills
• Must be able to communicate effectively and confidently with users, team members and management
• Must be flexible and willing to undertake a wide variety of challenging tasks
• Strong facilitation skills
• Must be able to elicit requirements from various personalities across organizational and geographical boundaries
• Proven experience at driving consensus across multiple stakeholders
• Process driven analysis skills and a background in various requirements elicitation methods
• Proficiency with Agile SDLC processes

Additional Information:

• Must be eligible to work in the United States without sponsorship now or in the future.
• Principals only.
• Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

The Sales Engineer, who will be called a “Solution Consultant”, must be able to articulate technology and product positioning to both business and technical users. This position is based in New York, New York. Candidates must live within reasonable commuting distance to NYC.
Sales Engineers are the primary technical resource for the field sales force. Sales Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. They must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle. Must be able to demonstrate company’s solutions to customers/prospects using a Solution Selling methodology in support of sales efforts.

Responsibilities
• Responsible for development and delivery of product demonstrations
• Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Able to respond to functional and technical elements of RFIs/RFPs
• Able to convey customer requirements to Product Management teams
• Able to travel throughout sales territory.

Qualifications
Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must be prepared for extensive travel.
• 3-5+ years relevant experience in sales, sales support or technical sales.
• Experience and familiarity of our products and line of business.
• A B.S. in Computer Science or a related field is strongly preferred.
• Sales Methodology training or experience is preferred.
• WebEx or other online seminar software.
• Understands the Publisher industry.
• Must work closely with the Product Management, Sales and the Development team in understanding product road map and current capabilities.
• CRM experience preferred
• Publisher experience is preferred.

Qualified applicants, please send your cover letter for this specific job and resume to recruitingmgr@libredigital.com

As Product Manager, you will guide a team that is charged with a product line contribution as a business unit. This extends from increasing the profitability of existing products to developing new products for the company. You will build products from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions for the broader market.

You must be able to communicate with all areas of the company. You will work with an engineering counterpart to define product release requirements. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

A product manager’s key role is strategic, not tactical. The other organizations will support your strategic efforts; you won’t be supporting their tactical tasks.

Responsibilities

• Managing the entire product line life cycle from strategic planning to tactical activities
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute
• Analyzing potential partner relationships for the product

Requirements

• 5+ years of product marketing/product management experience
• 1+ years of agile development experience
• Must have prior experience managing a software product portfolio from conception to market launch
• Knowledgeable in web-based application development and technologies
• 25% travel to customer and non-customer sites in North America and Europe

Preferences

• Pragmatic Marketing certification
• Computer Science or Engineering degree or work experience
• MBA a strong plus

To apply

Qualified applicants, please send your resume and job specific cover letter to: recruitingmgr@libredigital.com

LibreDigital develops technologies that enable publishers to manage and market their digital content and engage their readers through digital formats. This position is based in New York, New York. Candidates must live in NYC. It will include team and cross-departmental interaction but will be heavily skewed toward individual contribution.

The Corporate Account Executive is responsible for initiating and securing relationships with top Book Publishers throughout North America. The ideal candidate will leverage existing relationships to present the LibreDigital solution to aforementioned top tier entities. This role will require “hunter-type” skills in securing new business and the ability to manage/grow these accounts on a go-forward basis. Ability to build and maintain relationships with strong interpersonal skills and ability to implement strategies. Serve as Single Point of Contact for defined set of multi-site, national and international publishers. Measured on revenue contribution for named accounts.

We are looking for someone who has a great positive attitude, results driven and highly motivated to learn and grow within the organization. If you are an overachiever and want to contribute to a team that will truly appreciate your dedication and hard work, then consider a career at LibreDigital. You can dramatically shape everything from our daily operations to our global presence.

Responsibilities:

• Securing increased revenue from existing accounts – $1M +annual revenue
• Developing/implementing ramp process to revenue
• Demonstrated Revenue growth thru account planning and execution
• Manage communication plans and activities within assigned accounts
• Scheduling quarterly executive reviews and road map meetings
• Development and implementation of annual business plan with defined quarterly metrics and reviews to ensure targets and forecasts are met
• Generate and promote sales and marketing programs with account and developing a close relationship with key decision makers
• Provide support through the co-ordination of customer presentations, workshops, demonstrations, and meetings with assigned accounts
• Advise leadership on competitive position, delivery risks and product positions affecting account strategies

Requirements:

• 7 years of recent experience in Sales, at least 3 years with Book Publishers
• Applicable industry knowledge – familiar with Publishing industry and already has strong reputation within industry
• Management/Leadership Skills – ability to motivate and deliver in coordination with Account sales organizations
• Ability to quickly embrace LibreDigital’s value proposition and articulate confidently
• Strong communication skills, excellent listening skills
• Recent experience selling emerging technology and evangelizing emerging markets
• Must have proven negotiation and closing skills, working with C-level contacts in securing new business within current relationships
• Must have the ability to explain technical systems, coupled with the ability to demo a technical product to marketing, production and senior management
• Ability to present and discuss TCO/ROI in the sales process
• Well-developed verbal and written communication skills, with the ability to present professionally to all levels within an organization are a must
• Must be willing to travel, 65% travel expected with periodic overnights within the region. Located in New York City

Education and Experience:

Bachelors degree or equivalent experience.

To apply

Qualified applicants, please send your resume to a job specific cover letter to: recruitingmgr@libredigital.com

Senior Integration Engineer

LibreDigital a dynamic, well funded startup in Austin, Texas seeks applicants for a new position within its Software Engineering department.  This is a 6-month contract opportunity with option for contract to hire position based on success.

Job Description:

This highly-technical Integration Engineer will be responsible for integrating the work of in-house engineering and development with the work of remote teams. Will also work closely with IT and configuration management. This person MUST BE highly technical with the ability to lead development and be able and willing to build and deploy code.  This person must be a programmer with the capability to help lead the vision of a project and coordinate project components (i.e., make sure various components and deliverables are integrated into product).

Job Requirements:

• Minimum 5 years with SOA and 4 years of Java experience
• Must have advanced, demonstrable capabilities with ALL the following: SOA, SOAP, SaaS, Java, JMS, Unix, Oracle, SQL, WS-*-Compliance
• Prefer candidates with knowledge and experience in the following: WS02, Amazon Web Services, Oracle, RDMS, XML, XSLT, C languages, Unix/Linux operating environment
• Must have excellent project management, communication, and leadership skills
• Must have experience with technical documentation
• Prefer candidates with start-up experience
• Prefer candidates with open-source experience and experience working in an agile environment

Additional Information:

• Local Austin, TX candidate or candidate willing to pay own relocation expenses.
• Must be authorized to work in the US without need for sponsorship now or in the future.
• Qualified applicants, please send a cover letter for this specific position and your resume to recruitingmgr@libredigital.com

Mid-Level EJB3 and Java EE Developer

LibreDigital a dynamic, well funded startup in Austin, Texas seeks applicants for a new position within its Software Engineering department.

This is a 6 month plus contract with option for contract to hire position.

Job Description:

This person will be working on Java web services and must have a strong knowledge and background in that area. This person can have intermediate EJB3 knowledge. Prefer someone who is a very skilled, personable mid-level developer.

Job Requirements:

• Minimum 4 years of dedicated Java EE
• Demonstrable knowledge of the following technologies: EJB3, REST, MVC, ORM, basic Database skills (esp Oracle).
• Must have excellent troubleshooting and communications skills since this will be a support and maintenance position for some existing products.
• Big pluses for: Strong Eclipse IDE experience, Jboss experience, Quartz Framework

Top 3 Skillsets:

• EJB 3
• REST
• ORM/Hibernate

Additional Information:

• Local Austin, TX candidate or candidate willing to pay own relocation expenses.
• Must be authorized to work in the US without need for sponsorship now or in the future.
• Qualified applicants, please send a cover letter for this specific position and your resume to recruitingmgr@libredigital.com

Job Description

Provide database programming support and troubleshooting to multiple projects. Review process design and stored procedures. Plan and implement database refactoring and migration. Work with programmers to tune SQL code. Provide support to customer systems inside limited maintenance windows which may include weekends. Develop and maintain web interfaces to database information to permit the viewing and modification of database contents from browser-based clients. Design, develop, implement and integrate complex database systems, programs and applications. Work with users to identify and develop system requirements taking into account desired results, hardware limitations and operating requirements.

Required Skills

• Experience with very large databases and/or data warehousing
• Data Modeling/Relational Database Design
• Experience creating and implementing physical databases from Logical Data Models
• Expert-level knowledge of advanced SQL and PL/SQL
• Application development experience in an Oracle environment
• Database optimization experience with Oracle DBMS and experience using database-monitoring tools
• Some experience as an Oracle DBA
• Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus

Education

B.S. or higher in a related scientific or technical discipline

Additional Information

No third party applications. No international sponsorship available now or in the future. No relocation provided.
Qualified applicants, please send your resume and a job specific cover letter to recruitingmgr@libredigital.com.

Oracle Data Analyst / SQL Report Writer
 
LibreDigital, a dynamic, well funded startup in Austin, Texas, seeks applicants for a new position within its Software Engineering department.

This is a mid-level position in the organization, supporting the on-going advancement of our database driven customer systems.
 
Job Description
 
 - Write SQL reports in production and reporting environments
 
 - Assist sales, marketing and financials with requests for ad-hoc data reports
 
 - Develop specifications for archiving, purging and warehousing production data, as needed
 
It is envisioned that once the employee is familiar with the data model and business needs of the company, that this position will transition into a lead role to facilitate the deployment of an enterprise-level reporting / BI environment.
 
Desired Qualifications:
 
 - Degree or equivalent experience
 
 - 3+ years overall experience in an Oracle environment
 
 - Exposure to 24/7 Internet-facing systems
 
 - Data modeling experience
 
 - Strong SQL report writing
 
 - ETL experience
 
 - Metadata / warehouse / OLAP experience
 
 - Knowledge of enterprise reporting / BI systems

 - Oracle DBA experience in production and development environments (preferably 10g and above) would be beneficial, but is not required
 
 - Ability to communicate with and gather requirements from all levels of the company, both technical and non-technical
 
Additional Information:

No third party applications. No international sponsorship available now or in the future. No relocation provided.

Qualified applicants, please send your resume and cover letter for this specific position to recruitingmgr@libredigital.com.

Job Description

LibreDigital a dynamic, well funded startup in Austin, Texas seeks applicants for temporary positions within its Software Engineering department.

Senior Java Developer:
We are currently seeking Senior Java Developers to assist with various projects.

Qualifications:
• 4+ years experience in Java programming
• Must have proficiency in XSLT and XML. XSL templates is a must. Prefer someone with XSLT 1.0 and 2.0 experience
• Expertise in data modeling and data warehouse design
• Understanding of how XML is representing in Java with Saxon or Xerces
• Understanding the Java API for XML is helpful
• Familiarity with XML technologies (such as how XML is validated, etc.)
• Must have experience with Java, CSS and XSLT. Candidates need to know XSLT/ style sheets and how XSL represents itself in Java.
• Excellent communication skills
• Experience working in a team environment
• Experience working in a start-up environment strongly preferred.

Experience with:
• XSTL 1.0
• Saxon9 / Xerces
• XML technologies (in Java)
• Java and OO 5.0
• XHTML 1.1
• CSS 2 (and some 3)
• ePub specification (a real plus)
• XPATH
• JAXP

Company Description:
http://www.linkedin.com/companies/libredigital?trk=co_search_results&goback=.cps_1254426783395_

Additional Information:
No third party applications; No international sponsorship available now or in the future. No relocation provided.

Qualified applicants, please send cover letter for this specific position and resume to recruitingmgr@libredigital.com

LibreDigital is seeking a Junior Technical Project Manager to work under the guidance of a Senior Technical Project Manager to assist in the successful delivery of key projects/programs.  Our fast-paced environment demands that the candidate be flexible, organized, a quick learner, good communicator, and leader.

Learn more about LibreDigital at: www.libredigital.com

Major Responsibilities:

• Assist Senior Technical Project Manager on technical projects/programs and implementations
• Coordinate and communicate with project stakeholders
• Assist in the delivery of on-time, high-quality, on-budget projects
• Creation of technical project plans
• Work with Software Dev and QA to build detailed project plans
• Deliver outstanding value to our customers
• Deliver customer satisfaction and loyalty

Requirements:

Please apply only if you meet these requirements

• 1+ years technical project management experience – preferably in a fast-paced, short release development cycle environment OR 1+ years in a technical role such as software dev, QA, or implementation.
• Demonstrated aptitude with potential to independently lead software development projects (software dev, software QA and/or implementations)
• Demonstrated history of successful relationships within a team environment
• Familiarity and interest in project management methodology, techniques and skills required to effectively manage scope, schedule, costs, communication, resources, quality and risk
• Familiarity and preferably experience in software development methodology (Agile or similar)
• Strong verbal and organizational skills
• Strong analysis, problem-solving and teamwork/leadership skills
• BA/BS in Computer Science or related field

Important: please submit resume + cover letter which highlights your skill set match and expression of interest in this particular position. Not looking for recruiters or folks that are submitting resumes in blanket fashion.

Must be eligible to work in the United States without sponsorship now or in the future. Principals only . Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

Summary:

The ideal candidate for the LibreDigital Sr. SQA Engineer role will design, develop, maintain, and execute automated and manual test cases for LibreDigital’s Java Applications. This position requires a candidate with a bachelor’s degree and a minimum of 5 years software QA experience. Candidate must have a strong working knowledge of quality assurance methodologies, with the ability to define and track quality assurance metrics such as defect densities and open defect counts, as well the ability to develop automated tests using an open source test framework. The candidate should be highly competent working within UNIX environments. The candidate must be knowledgeable of web environments such as Jboss, Apache, Tomcat, and Cold Fusion. The candidate must have automated testing of SOA applications. The candidate must have over 1 year hands-on experience using and writing SQL, XML, JavaScript, and Perl. The ideal candidate relies on experience and judgment to plan and accomplish goals, performing a variety of tasks through to completion with little supervision.

Duties/Skills Required:

A college degree is required, plus a minimum of 5 years of QA experience. Prefer experience testing web applications and UNIX based applications.

1. Participates actively in requirement and design reviews, bug recreation, and customer issues
2. Should have 2 years experience successfully implementing testing and making a contribution in an agile team.
3. Recommends program improvements or corrections to programmers. Document and troubleshoot program corrections and use the defect management tool for tracking purposes.
4. Evaluates and tests new or modified software programs and collect results as assigned.
5. Creation and update of manual and automated test cases.
6. Can debug at least one of the following:  Java, C, and C++ code (white box testing)
7. Experience testing Cold Fusion based web sites and using SQL to query Oracle databases is preferred.
8. Must have hands-on experience utilizing JUnit and JMeter.
9. Technical understanding of low-level communication protocols (TCP/UDP)
10. Have a working knowledge of the following networking applications (FTP, SSH, HTTP)
11. Advanced automated script writing for testing, analyzing results, and reporting test results
12. Advanced UNIX/Windows administration skills on multiple operating systems
13. Database manipulation and configuration capabilities
14. Advanced use of Perl, XML, and SQL.
15. Experience Testing Web Services (SOAP)
16. Using Open Source Test Tools (Selenium, Watir, JMeter, SOAPUI, etc.)
17. Experienced in project ownership through a full product life cycle
18. Candidate should have excellent written/oral communication skills and have experience in writing concise documentation.
19. Candidate should be detail oriented.

Additional Information:

• Local Austin, TX candidate or candidate willing to pay own relocation expenses.
• Must be authorized to work in the US without need for sponsorship now or in the future.

 Please send resume and job specific cover letter to recruitingmgr@libredigital.com.

LibreDigital is seeking a Technical Program Manager to be directly responsible for project coordination and management with emphasis on managing successful projects with both internal and external development partners and customers. Our fast-paced environment requires technical proficiency, organization, flexibility and an ability to lead cross-functional teams.

Major Responsibilities:

• Manage technical projects/programs and implementations
• Coordinate and communicate with all stakeholders
• Drive on-time, high-quality, on-budget program deliveries
• Deliver outstanding value to our customers
• Deliver customer satisfaction and loyalty

Requirements:
Please apply only if you meet these requirements

• 5+ years technical project management experience – preferably in a fast-paced, short release development cycle environment
• Demonstrated excellence in leading software development projects (software dev, software QA and/or implementations)
• Demonstrated history of successful relationships with partners and customers
• Excellent knowledge of project management methodology, techniques and skills required to effectively manage scope, schedule, costs, communication, resources, quality and risk
• Clear and proficient understanding of software development methodology (prefer Agile or similar)
• Strong verbal and organizational skills
• Superior analysis, problem-solving and teamwork/leadership skills
• BA/BS in Computer Science or related field
• Local Austin, TX candidate; authorized to work in the US

Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

Technical Writer (Austin, Texas)

LibreDigital is seeking a Technical Writer to join the technical writing staff and assist with document conversion and documentation for our Services department. Our fast-paced environment requires technical proficiency, organization, and flexibility, as well as previous start-up experience.

Major Responsibilities:

• Converting existing user guides to new template
• Researching, writing, and delivering product documentation
• Converting QA team’s release notes into customer version
• Writing online help, technical documentation, release notes, and installation instructions
• Reviewing published material to recommend revisions to content and format
• Working with Subject Matter Experts to provide material for internal and external customers

Qualifications:

• 5+ years as a technical writer
• Bachelors degree in Technical Writing, English, Journalism, or another writing-related or Information Systems/Computing-related subject
• Excellent writing and editing skills
• Proficient with all of the following technologies: Adobe Acrobat, Madcap Flare or RoboHelp, MS Word, Excel, PowerPoint, subversion, and WebHelp
• Experience working in software development and/or SAAS
• Experience with agile development process would be a plus
• Ideal candidates are highly motivated, proactive, interested in technology and excel in a fast-paced environment.

Additional Information:

• Local Austin, TX candidate or candidate willing to pay own relocation expenses.
• Must be authorized to work in the US without need for sponsorship now or in the future.
• Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

Key Account Manager-Software-Digital Media
Want to be part of the digital media revolution?

Want to participate in changing the way people read/consume content?

Well funded software startup in Austin Texas is seeking LOCAL applicants for a customer-facing Key Account Manager to act as primary liaison between our company and selected customers and partners. The Key Account Manager is responsible for managing the relationship with each customer or partner and coordinating successful outcomes for their clients’ initiatives.  

Responsibilities

• Act as primary contact for the client, working with various departments to address the client’s day-to-day needs
• Communicate effectively at all levels of the client’s organization
• Track and manage client issues, including projects at any stage of implementation – ranging from initial requirements gathering, to execution of a formal project plan, to ongoing maintenance
• Work with the client and company personnel to set expectations
• Coordinate interdepartmentally to ensure timely and accurate completion of each phase of a project
• Present the results of the project to the client, with any training or documentation that may be necessary
• Review and contribute to contracts and other documentation related to current or prospective clients
• Evaluate and assist in development and delivery of product training documentation and conduct training sessions
• Provide reporting as needed by the client and other departments within LibreDigital

Requirements:

• 3+ years in a customer service call center
• Strong experience with account management
• Strong interest in publishing and digital content
• Experience with creating and conducting training sessions
• Experience with negotiating ad working against a contract
• Strong experience in tracking issues and creating reports
• Proficiency with the Microsoft Office suite
• Team player who can work intelligently, independently and effectively while always prioritizing client satisfaction
• Desire to work in a fast-paced startup environment
• Experience working strategically and tactically on a high performance team with multiple priorities and tight deadlines
• Outstanding interpersonal, communication, and presentation skills required

Preferences

• Liberal Arts background or Business Degree with specialty/interest in fields such as English or Journalism, Digital Production/Media
• Working knowledge in the publishing and/or Digital Asset Management Industry
• Previous client service or account management experienceImportant: please submit resume + cover letter which highlights your skill set match and expression of interest in this particular position. Not looking for recruiters or folks that are submitting resumes in blanket fashion.

  Must be eligible to work in the United States without sponsorship now or in the future. Principals only .  Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com

The Customer Satisfaction Manager will lead LibreDigital’s integrated customer service operations for all products and customers. The primary objective of this role is to maximize performance of all to deliver a superior experience for all our publishers to achieve top performance and deliver a seamless customer experience. This position will work to understand and solve complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces. Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness. This position reports to the VP of Marketing, with an existing team that currently handles service.

Responsibilities

• Create and maintain a continuous improvement and goal-oriented work environment that combines learning, achievement, recognition and exceeds daily Operational Metrics
• Provides leadership and partners with customer, partners and all facets of LibreDigital. Includes closely monitoring center and employee performance management, identifying issues and working with local teams for recommended solutions
• Oversees and is responsible for all customer service results including quality, customer satisfaction and operational metrics
• Identifies, analyzes, develops and recommends plans for increased customer service performance with both local center and corporate teams
• Effectively communicates and develops the our Service culture to all customers
• Participates in Quality calibration process with Quality to ensure consistent service
• Constantly monitors and provides feedback to corporate on center issues and opportunities
• Regularly reviews customer service results with the LD lead including the whys and action plans to improve
• Participates in customer service strategic planning with corporate to ensure input of Contact Centers.

Requirements

• Extensive experience with customer service and contact center leadership
• Minimum 2 years of operations management experience in a dynamic customer service environment
• Working knowledge of contact center technologies – keeps current with emerging changes in contact center industry and technologies
• Must have great people skills and strong leadership experience
• Must have initiative, be a quick learner, detail oriented, possess excellent problem solving skills and must be able to work in a matrix remote environment
• Ability to effectively manage and motivate teams individually and through others
• Flexibility to execute and multi-task in a fast-paced setting remote environment
• Strong interpersonal skills and demonstrated ability to work in a team environment
• Outstanding communication, presentation and collaboration skills
• Proficiency in Excel, PowerPoint, Word and Outlook
• Proven business, leadership and performance management skills
• BA or BS in Business or equivalent experience
• Travel and retail experience highly preferred but not required

To apply

Qualified applicants please send your resume and job specific cover letter to: recruitingmgr@libredigital.com. No phone calls please. Candidates local to Austin, TX are greatly preferred and will be considered first.

LibreDigital a dynamic, well funded startup in Austin, Texas seeks applicants for a new position within its Software Engineering department.

Production Engineer Job Description:

-          Operates and monitors the LibreDigital periodical production process. Duties include both Production control and publisher technical support.

-          As Primary PE, assumes responsibilities (as described below) for all assigned publications.

 Primary Production Duties:

-          Preflight content data submitted to LibreDigital by publisher partners and prepare that data for the production process.

-          Advise partners in preparing data for transmission and resolve issues regarding data delivery, formatting, and quality.

-          Review content as it arrives, repair the content or obtain new content from the publisher, create LibreDigital proprietary files and submit the prepared content to the production process.  Monitor entire process and ensure completion in a timely manner.

-          Resolve issues regarding customer data delivery, data format, data quality, cross platform file conversion, color separation, image quality and font troubleshooting.

-          Adhere to LibreDigital standards for quantity of content required to publish. 

-          Provide feedback to publishers and appropriate Sales Rep or Account Manager, in the form of a standard Production Report, detailing issues or problems encountered while processing a publication.

-          Provide other standard reports as required.

-          Follow internal LibreDigital escalation procedures for any problems (software or hardware) encountered while processing a publication

-          Follow standard LibreDigital guidelines as appropriate for system problems, or to request enhancements.

-          Provide post-sales technical support and training to publisher partners in the use of the LibreDigital software application suite, as well as Adobe Distiller and Acrobat.

Primary PE Responsibilities:

All Production Engineers will be assigned certain publications for which they will have primary responsibility.  The overall goal is to automate as much as possible so as to reduce the necessity for manual intervention in the processing of a publication.  In addition to establishing and maintaining a good working relationship with the publisher’s technical contacts, the Primary PE will be expected to:

-          Keep contact information and escalation document updated in designated locations and keep the department apprised of any changes.

-          Update appropriate sales reps or account managers on any technical problems either with the integrity of the delivered content or any bugs that are reported that pertain to their accounts.

-          Keep CM updated with current issue requirements, DRMs, automatic e-mail notifications, publisher contacts, crop values, and any other settings that pertain to the production process.

-          Maintain ranking of primary publications, detailing barriers to full automation and steps needed to overcome those barriers.

-          Develop plan and timetable to address those barriers for each assigned publication.

-          Solicit assistance as needed either from PE’s on a different shift, or a publication’s sales rep or account manager, or development departments (bugzila), or your own managers.

-          Provide a bi-weekly status report on primary publications. If a publication is not fully automated, detail steps to be taken to achieve automation and any progress since last report.

Required technical skills include working knowledge of the following:

-          data protocols: tcp/ip, ftp, http.

-          data formats: html, pdf, dcs, eps, xml, swf and tiff.

-          operating systems: Unix/Linux, Windows, MacOS.

-          Applications: Quark Xpress, Adobe Distiller, Photoshop, Acrobat

Desired experience:

5 + years work experience in publishing pre-press preferably using pdf workflow.  Detail oriented individual with ability to multi task, maintaining quality standards while meeting deadlines.

Additional Information:

No third party applications. No international sponsorship available now or in the future. No relocation provided.

Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com.

LibreDigital is seeking new employees to help lead the Digital Revolution in the electronic publishing space. Well funded startup is seeking dynamic individuals to work in its digital production/Operations and Quality Control teams. You will be directly involved in the emerging trends in Digital Publishing!

Job Summary:
The Digital Content Editor is responsible for the downloading, processing and ingesting of pdf files used to create electronic content. Other tasks include proofreading content and assessing digital book content through the Tagging and Pre-Acceptance software applications/tools. The Digital Content Editor is responsible for identifying common errors and entering discrepancy reports in Bookzilla. Digital Content Editors job functions are divided into levels from Basic thru Expert. Requirements are defined below: This is a part-time position (25-28 hours/week).

Essential Job Functions:

• Able to work without supervision
• Basic computing skills and able to work Excel and Word
• Knowledge of publishing industry standards, practices, and protections
• Knowledge of eBook formats including ePub and Mobipocket
• Strong written Communication Skills
• Digital pre-ingest processing (image cropping, re-ripping, downloading and ingesting files)
• Applying tags to content through the Tagging application
• Quality Review of Book Browse and electronic publication content through Pre-Acceptance
• Entering data for discrepancy reports
• Basic pdf processing (extracting, inserting, replacing and deleting content)
• Resolve discrepancies identified by Publishers through the Rework process
• Electronic Publication Quality Control (inspecting input pdfs, sorting for complexity, familiarity with pub specifications)
• Producing discrepancy reports
• Inspecting and ingesting processed pdfs (pre-Ingest Quality Control)
• Collecting, recording and reporting daily production
• ·         Competency in HTML

Qualification:

• Knowledge of present and past versions of HTML mark-up
• Understanding of default HTML settings and their applications
• Knowledge of CSS formatting and usage in present and older versions
• Experience using HTML to design content for both desktop computers and hand held devices
• Knowledge of UTF-8 and UTF-16 character sets
• Ability to build HTML files up to publisher specifications provided input PDF content and CSS file
• Ability to properly troubleshoot various HTML formatting issues
• Experience using HTML text editors, expecially Textpad, to quickly make global file adjustments
• Understanding of various graphic file formats and color spaces (pdf, dcs, eps, swf, tiff)

Please send cover letter explaining interest, availability and skills match for this SPECIFIC position as defined herein to recruitingmgr@libredigital.com.

Job Summary

Production Supervisor – Digital Media/Operations

Essential Job Functions:

•    Ensure Quality, on-time production of digital media/electronic media
•    Hands on technical professional leadership, must quickly master new systems and tools
•    Provide analysis of issues and production trends, help define and document new processes.
•    Other duties and responsibilities as assigned

Minimum Job Requirements:

•    Liberal Arts or General Business education degree (AS/BS – or equiv)
•    Previous experience in publishing and/or Digital Media and production environment preferred
•    Demonstrated excellence in leadership, drive and attention to detail
•    Proficient in the use of Microsoft Office to include Work, Outlook and Excel
•    Hands-on day-day use of automated, computer systems packages and tools
•    Ability to read/write/proof-read English language (newspapers and magazines)
•    Demonstrated ability to effectively assess, prioritize and ensure the delivery of content in a fast moving and fluid environment

Please send cover letter explaining interest, availability and skills match for this SPECIFIC position as defined herein to recruitingmgr@libredigital.com.

LibreDigital a dynamic, well funded startup in Austin, Texas seeks applicants for a new position within its Software Engineering department.

Job Description

The Operational Account Coordinator (OAC) serves as the interface between Production and the Publishers Services Contact. The OAC is responsible for initiating and reporting on the production process for all content for their assigned publishers. The OAC is also responsible for monitoring content production and reporting any concerns or delays. The OAC responds to queries and content status requests to departments within LibreDigital and directly to publisher-clients.

Essential Job Functions

• Manages all content provided by publisher-client and ensures that it matches our processing specifications
• Responsible for initiating and facilitating production and conversion of content
• Tracking and reporting, and communicating to internal and external clients when production issues arise
• Provide analysis of issues and production trends, and documenting new processes
• Become a resource for information concerning content production, and internal processes
• Assisting with establishing new accounts, assisting with diagnosing and communicating atypical production requests
• Other duties and responsibilities as assigned

Minimum Job Requirements

• High School diploma or equivalent
• Previous experience in publishing and/or production environment preferred
• Proficient in the use of Microsoft Office to include Work, Outlook and Excel
• Excellent communication and interpersonal skills
• Demonstrated ability to effectively assess, prioritize and ensure the delivery of content in a fast moving and fluid environment

Additional Information

No third party applications. No international sponsorship available now or in the future. No relocation provided. Qualified applicants, please send your resume and job specific cover letter to recruitingmgr@libredigital.com